Bulk Discount Policies
If you want to sell Keeping Room products at festivals, fairs, or in your own shop, you're in the right place. We offer bulk discounts for larger orders.
Minimum order $100 (before shipping).
Buyer must cover shipping costs.
HOW IT WORKS
One full case (12 pieces) of the same item, 50% discount off retail. Order 12 bottles of High John the Conqueror oil, or 12 patchouli candles, or 12 of any other single item that we sell and save 50 percent off our retail prices.
Mix and Match: One full case (12 pieces) of mixed products of the same type, 50% off retail. Example: 3 Keeping Room Basics Patchouli pillar candles, 3 Keeping Room Basics Nag Champa pillar candles, and 6 Keeping Room Basics Stress Relief pillar candles equals one case and qualifies for the discount.
Discount Does Not Apply to Mixed Item Types: 3 Keeping Room Basics pillar candles, 3 fancy pillar candles, and 6 glass jar candles doesn't qualify for a case discount. Items must be from the same category.
Any quantity over one case is discounted at the 50% off rate. As long as the full case requirement is met, any quantity over 1 case is also discounted. If you need 13 Nag Champa pillar candles, all 13 will be discounted.
Minimum total order of $100 applies to qualify for bulk discount pricing.
CHANGE ORDERS AND CANCELLATIONS
Before placing a bulk discount order, be sure you know exactly what you want. We understand that things happen. After an order is placed, you might think of something else that you need, or you might need to cancel part of the order. While we can change your order after it is placed, there is a strict $25 fee for each change order, as well as for order cancellations.
Here's why. We don't want to be unreasonable. But change orders and cancellations always cost us money, they always alter lead times, and they always affect our work schedule. Sometimes, they cost us a lot of money and change lead times significantly. As a small-batch manufacturer, we don't keep large amounts of supplies and materials on hand. For large orders, we order supplies and materials after your order is placed and paid for. Any changes to your order may cause quite an expensive mess on our end. Ordering more supplies usually means that we can't meet the agreed upon lead time. If our costs increase, we may also have to charge you a higher rate for any additional items that you order.
While we can't enforce that you pay the $25 fee, we will invoice you for it. We can also cancel your order or refuse future orders if the fee isn't paid.
Please email us before placing your order so that we can give you a lead time estimate. Lead time varies based on raw materials availability and the size of the order.
We're not a mass manufacturer with big machinery, production lines, or a huge warehouse. We make everything by hand, and we don't keep dozens of pre-made candles on a shelf. We want everything to be new and fresh when you receive it.
For that reason, large candle orders may require one month or longer lead time. Lead time for large oil orders is usually about 1-2 weeks. For very large oil orders (more than 10 cases), we may need to order additional bottles, which could add 1 week to lead time.
PAYMENTS - PACKING - SHIPPING
For now, payments can only be processed through PayPal. No exceptions. We're a very small business. PayPal offers better buyer and seller protection than we could on our own. When you email us your order, we will invoice you through PayPal. That way, you can click and pay and have a record in PayPal of the transaction.
Unfortunately, we can't offer payment terms right now. Payment in full is due on receipt of invoice. We will order materials for your order after the invoice is paid. As our business grows, we hope to offer more flexible terms in the future.
Products are packed and labeled in our usual packaging unless you need something different and as long as we're able to accommodate your needs.
Pillar Candles: each individual pillar candle is wrapped in a clear plastic bag with our label attached to the top of the bag. The clear bag lets your customers see what they're buying without actually touching the candle. The bag also helps preserve the candle's fragrance and color. See catalog for images of packaged candles.
For smaller pillar candles, you can punch a hole through the top of the label and hang them from a peg for display. The top of the bag is folded over and label is stapled to the top. This way, the bag adds reinforcement to the label. Larger pillar candles are probably too heavy to hang for display. They weigh about 1 pound each.
Pillar Candle labels include the product name, use instructions, product warnings, and the Keeping Room logo. We can eliminate the logo if you prefer.
Conjure Candles and tall, "7-day" candles: each finished candle in a glass jar is wrapped in a clear plastic, but the label is on the jar, not the bag. Conjure candles in a Mason jar have a twist-on jar lid. Tall, "7-day" candles do not have a lid, and come with the traditional aluminum foil covering secured with a rubber band.
All candles are packed either in a USPS Priority box with dividers and plenty of cushioning, or in a heavy-duty shipping box with dividers and plenty of cushioning.
Oils: each bottle will have the same Keeping Room label as pictured in the catalog unless you prefer plain bottles with no label.
Oils are packed by the dozen in small boxes with dividers. Each small box of oils is packed in a larger USPS priority box with plenty of cushioning. For remaining bottles that aren't enough to fill a small box, we wrap them individually in bubble wrap.
Shipping is USPS Priority, FedEx, or another carrier as long as buyer makes arrangements. Unfortunately, we can't ship internationally at this time. We prefer to ship to PayPal verified addresses whenever possible, as this affords you and us additional protections.
WHOLESALE RETURN POLICY
Our return policy on wholesale orders might be different from what you're used to. Please read it thoroughly. If you can work with our terms, we welcome your order.
Please inspect shipments as soon as they arrive.
ilspeth’s Keeping Room is a very small, family-owned business. We want you to be happy with everything you buy, and we always work hard to make the best products that you can find anywhere. We will gladly replace products or process refunds and returns for anything that you don’t like, and anything that’s defective, as described below, as long as you let us know within a reasonable amount of time. The sooner we know something is wrong, the sooner we can solve the problem for you. Please see our full terms:
14-Day “Ewww, Gross, I Don’t Like It” Replacement or Return Policy
If you’re not happy with your purchase for any reason, you can return it for a full refund within 14 days after you receive your order, or you can exchange it for a replacement of the same product. Please notify us ASAP if you need to make a return or exchange so that we can make the return shipping arrangements. The sooner you let us know, the sooner we can make it right. If you want to exchange items, we may choose, at our discretion, to ship your replacement items without shipping back the defective ones.
After 14 days, buyer is responsible for USPS Priority return shipping costs for “I Don’t Like It” returns, and there is a 20% restocking fee. Your refund will be processed, less a 20% restocking fee.
30-Day “Dude, My Stuff is Defective” Return Policy
If you discover defects or damage within 30 days after receiving your order, you can return it at our expense for a full refund, or exchange the defective products and have them replaced with non-defective items of the same product. We may opt to ship your replacement items without arranging to return the defective ones.
We’re sorry, but we can’t process any returns for any reason after 30 days.