SHIPPING & DELIVERY
Currently, shipping is USPS First Class or Priority, depending on weight.
Usually, ilspeth's Keeping Room prefers to refund your money without asking you to return the item.
This policy varies depending on the item and the size of the order. Garments and jewelry are returnable. Candles, incense, and oils are much easier to refund than to return. If it's a large order, we may ask you to return the items so that we can restock and process your refund.
Please note that we reserve the right to cancel and refuse all future orders if we believe our generous refund policy has been abused.
TRACKING YOUR ORDER
When you place an order, it goes into the queue to be fulfilled. As soon as your order is processed, you'll get a tracking number. Enter it at the USPS website tracker to watch your parcel make its way to you.
MONEY BACK GUARANTEE
If your item arrives damaged or broken, if it doesn't fit, or if it's not what you expected, we are happy to issue a refund through the same method of payment that you used to purchase the item.
We don't ask for returns on most items. Return shipping is expensive. Plus, putting it on a truck to send back to Tennessee adds more unnecessary greenhouse gases to the environment. If we believe this policy has been abused, we will wish you well but refuse future orders.
TIME SENSITIVE ORDERS
If you're ordering for a Sabbat, a birthday or another time-sensitive event, please consider the shipping time and order early. We can't be responsible for delivery times if the order was placed late and we would hate for the parcel to arrive too late to be useful.
If you're ordering for an upcoming event and need expedited shipping, please let us know. We are more than happy to help. Please note that expedited shipping costs are expensive.
100% SECURE ORDERING
Currently, we only process payments through PayPal because it is guaranteed secure and because they give you built-in consumer protections. You can use PayPal for any credit card payment or for a PayPal payment. You have total protection and money-back protections through PayPal's policies.
Your privacy is incredibly important to us. We think sharing information is a disgusting practice and we refuse to participate in it. If ilspeth's Keeping Room collects any information to process your order, such as your shipping address, phone number or your email address, we do not ever share your information with anyone aside from the postal carrier or PayPal, as necessary for processing your order.
We will never rent or sell your information to anyone. You have the right to ask us to delete any information, as mentioned above, that we collect for your order, and we have a duty to comply with your request.