Wholesale Customers

If you want to sell Keeping Room products at festivals, fairs, or in your own shop, you're in the right place. For one full case or less, please choose one product. For more than one case, mix and match as much as you like within the same product category. 

 

We have a two-tiered pricing structure. Choose how you want to save:

Standard Wholesale Options

  • One-half case of the same item, 30% discount off retail. This means you can order six bottles of Money Boost oil, or six Dragon's Blood candles, or six of any other single item and save 30 percent off our retail prices.

  • One full case of the same item, 50% discount off retail. Order 12 bottles of High John the Conqueror oil, or 12 patchouli candles, or 12 of any other single item that we sell and save 50 percent off our retail prices. ​

Variety Option

If you don't need a whole case of any one item, we offer a variety option. Order a quantity of more than one case (more than one dozen), and you can mix and match to your heart's desire. Products must be of the same type. For example, order 13 or more anointing oils, and get the mix of oils that you like. Or order 13 or more candles and mix up the variety. 

Payments, Packing and Shipping

Payments

For now, payments can only be processed through PayPal. Please, no exceptions. We're a very small business. PayPal offers better buyer and seller protection than we could on our own. When you email us your order, we will invoice you through PayPal. That way, you can click and pay and have a record in PayPal of the transaction. 

Unfortunately, we can't offer payment terms right now. Payment is due on receipt of invoice, prior to shipping your order. As our business grows, we hope to offer more flexible terms in the future. 

Packaging 

Products are packed and labeled in our usual packaging unless you need something different and we're able to accommodate your needs.

 

Pillar Candles: each individual pillar candle is wrapped in a clear plastic bag with our label attached to the top of the bag. The clear bag lets your customers see what they're buying without actually touching the candle. The bag also helps preserve the candle's fragrance and color.

 

For smaller pillar candles, you can punch a hole through the top of the label and hang them from a peg for display. The top of the bag is folded over and label is stapled to the top. This way, the bag adds reinforcement to the label. Larger pillar candles are probably too heavy to hang for display. They weigh about 1 pound each.

 

Pillar Candle labels include the product name, use instructions, product warnings, and the Keeping Room logo.

Conjure Candles and tall, "7-day" candles: each individual candle in a glass jar is wrapped in a clear plastic, but the label is on the jar, not the bag. Conjure candles have a twist-on jar lid. Tall, "7-day" candles do not have a lid. To protect the dressings, we lay a thin piece of cellophane directly on the top of the wax and dressings, then add padding on top of the cellophane to keep it in place. Over the top of the jar, we place a square of aluminum foil secured with a rubber band.  

All candles are packed in a USPS Priority box with dividers and plenty of cushioning. 

 

Oils: each bottle will have the same Keeping Room label as pictured in the catalog. 

Oils are packed by the dozen in small boxes with dividers. Each small box of oils is packed in a larger USPS priority box with plenty of cushioning. For remaining bottles that aren't enough to fill a small box, we wrap them individually in bubble wrap. 

Shipping

Shipping is USPS Priority, and only within the United States. Unfortunately, we can't ship internationally at this time. We prefer to ship to PayPal verified addresses whenever possible, as this affords you and us additional protections.

 

Wholesale Return Policy  

Our return policy on wholesale orders might be different from what you're used to. Please read it thoroughly. Only place an order if you can agree with our terms.

Please inspect shipments as soon as they arrive. ilspeth’s Keeping Room is a very small, family-owned business. We want you to be happy with everything you buy, and we always work hard to make the best products that you can find anywhere. We will gladly replace products or process refunds and returns for anything that you don’t like, and anything that’s defective, as described below, as long as you let us know within a reasonable amount of time. The sooner we know something is wrong, the sooner we can solve the problem for you. 

 

Please see our full terms:

14-Day “I Don’t Like It” Replacement or Return Policy

If you’re not happy with your purchase for any reason, you can return it for a full refund within 14 days after you receive your order, or you can exchange it for a replacement of the same product. Please notify us ASAP if you need to make a return or exchange so that we can make the return shipping arrangements. The sooner you let us know, the sooner we can make it right. If you want to exchange items, we may choose, at our discretion, to ship your replacement items without shipping back the defective ones. 

After 14 days, buyer is responsible for USPS Priority return shipping costs for “I Don’t Like It” returns, and there is a 20% restocking fee. Your refund will be processed, less the 20% restocking fee. 

30-Day “My Stuff is Defective” Return Policy

If you discover defects or damage within 30 days after receiving your order, you can return it at our expense for a full refund, or exchange the defective products and have them replaced with non-defective items of the same product. We may opt to ship your replacement items without arranging to return the defective ones.

We’re sorry, but we can’t process any returns for any reason after 30 days.

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© 2018 ilspeth's Keeping Room

ilspethskeepingroom@gmail.com